FAQ

 

Order & Turnaround FAQs

How do I order?
 Please visit "How to Order Online" page for details: https://lushbanners.com/how-to-order.html or simply call Toll Free: 800 818 3050.

Quick Summary: First choose the product you are looking for by browsing through our various categories. Then after you find the product you like, choose the options you need and then click the ADD TO CART button. Then go to the checkout, purchase the product and give us design instructions or upload your artwork file. We will then send you the proof for approval before we start printing. 
 
How to order replacement graphic / banner? 
Please visit the specific product page (such as the 13.5ft Feather Banner page) and choose "Graphic Only" or "Banner Only" option, then add to the cart.

Where can I find base options and parts?
Please go to  and add the items to your shopping cart

What are your prices? 

Lush Banners provides instant quotes online! The cost of the item depends on the product, quantity and options. The easiest way to find the price is to go to the page of the product you are interested in (such as the 13.5ft Feather Banner page) and enter the product options such as quantity, printing and hardware options and turnaround time. The price will update automatically at the top of the page.

If you have any special requests, need a quote for large quantity orders or need a quote for multiple shipping addresses, please submit a quote request online. 

What’s the shipping cost? 
You can easily get your shipping quotes online. After adding your products to the shopping cart, click the button that says “Calculate Shipping.” In the pop-up, simply enter the state/province and zip/postal code and click “Calculate Shipping.” Several options will show up such as Ground, 2 Day and Overnight.

How long does it take to receive my order?
Turnaround time depends on upon the product. You can find the turnaround time for each product on the particular product page within the product options section that says “Printing Turnaround.” 

Most products have rush order printing available and select products have last minute printing options.

Ground Shipping typically takes 3-5 business days.
Please note: Printing and shipping turnaround time does not start until we receive your order, payment and artwork approval. 

Will I receive an artwork proof?
You will receive a FREE digital proof by just by selecting the “Free Digital Proof” option on the product page. We will always send you a digital proof of your final artwork approval before printing. 

How long does it take to receive the artwork proof?
Depending on when the order is placed, we are usually able to send a proof the same day. Typically, If not, you can expect to receive the proof within 24 hours, during regular business days.

How/when do I upload my artwork files?
After submitting your order, you will automatically be directed to the file upload page. Simply enter your email address, order number and instructions (if any) in the box below. Click the “Choose File” button to upload up to 10 files per round. If you are not directed to the upload page, you can click the “Upload Files” button on the navigation panel at the top of the website.
Also, you can visit our file uploading page anytime before or after the order. 

I have multiple artwork files for my order, can I place one order for multiple designs and still get the quantity discount?
Yes! Lush Banners does not charge extra for multiple artwork files for different graphics in the same order. Designs can even be different on double-sided items at no extra charge. When uploading the artwork files, simply specify the number of each design that is to be printed. 

Do you have any coupons/discounts available?
We offer extremely competitive pricing and high-quality products. Most of our products qualify for great quantity discounts. You can find the quantity required as well as the price point for each quantity on the product page. 
For special and seasonal promotions, please visit our current coupons and promotions page.  

Are there any discounts for large Quantity Orders?
We offer the best quantity discount and FREE GROUND SHIPPING for large quantity orders, please contact us now for your custom offer today!
Click here to chat   Call 1-800-818-3050   Email Link

We are attending a trade show overseas, can you ship my order overseas directly? 
We do offer International Shipping Services with a low and reasonable shipping & handling fees. You might be surprised by how much you can save! For more details, please visit the Multiple Shipping & Global Shipping page.

Can I ship to multiple shipping addresses for one order? |
Yes, we provide multiple shipping addresses. For more details, please visit Multiple Shipping & Global Shipping page.

 

Graphic & Design FAQs

How can I get the print ready artwork files for my order?
Three simple ways: 
1) Free Artwork Setup 
Submit Text /Graphics/Logo/Colors for us to layout the design for you.  Please provide high-quality logo/images. Up to 1 hour or 3 edits.
2) Design it Yourself
Download the template on this page, additional info section, or download from , design by yourself or your designer, then submit with the order.
3) Graphic Design Service. 
$89 per job, 24-48 hours turnaround, please find additional details here

 

How can I download templates and design by myself?
We have artwork templates for each product on the specific product page in the “Additional Info” section, just below the "Add To Cart" button. We also have them available in the Templates Download Center. You can open these templates in Adobe Illustrator or Photoshop to build the artwork.

What formats of the artwork files you accept?
We prefer Adobe Acrobat (.PDF), Encapsulated PostScript(.EPS), Adobe Illustrator (.AI), Adobe Photoshop (Flatten .PSD) and high resolution JPG files. (Preferred 100 DPI)

What if I have an idea for a design?
If you do not have any files to upload, please send an email to service@lushbanners.com with your order number and artwork instructions. We will put together the artwork and send you a proof for your approval. If you have any questions, you're welcome to chat with a specialist anytime! or simply call toll-free: 1-800-818-3050.

Do you have limitations on colors? Do you print PMS or RGB color?
All our graphics are custom made, so you can choose any colors you prefer, no limitation! We do digital printing for fast turnaround and more consistent results, digital printers do not print PMS and RGB colors, so your graphic must be in CMYK.

Can you do Critical Color Match?  
We provide Color Matching Service for FREE! just specify the CMYK values or PMS number together with your vector format artwork files. Please create a separated layer for each of the colors needed to be matched.

Can you 100% reproduce the colors?
For CMYK printers, 100% reproduction is not achievable. You should also know that colors may differ depending on different printing materials. For CMYK matched colors, normally the color difference will be within 10% range. All graphic files must be created using CMYK mode to ensure the best color matching.  

 

General & Others FAQs

Why choose Lush Banners?
Lush Banners® is able to provide faster turnaround time with the widest selection of top quality products in this industry with highly competitive prices. For over past eight years we have been a force in the marketplace offering streamlined websites, a quick order fulfillment process and our toll-free call center.  We are proud to have served thousands of satisfied customers around the country and worldwide, ranging from Fortune 500 companies, government agencies, large organizations and small business owners. Just a few of our satisfied customers include Microsoft, Verizon, BMW, America's NAVY, American Heart Association, Boston Marathon, Texas A&M and many, many more. We are able to be more competitive by buying directly in large quantity and operating globally,

What are your warranty and return policies?
Please visit our warranty and return policies.

If you have any other questions, please live chat or call us during business hours, or simply send an email inquiry to service@lushbanners.com.

 

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