Lush Banners value you very much as our loyal customer and we will do our best to resolve any existing issues for you. We apologize if there is any inconvenience this may cause.
Before you submit a claim, please check the general info regarding warranty as below to check if you’re eligible for a warranty claim:
- General Info: Warranty & Return
- Regarding Fading: UV Proof Printing
- For Feather Banners & other Flag Banners: Guidelines for Flag Banner Claims
To help us get the details right, please fill in the simple form, then upload detailed photos showing any damages or defects. Assembly photos are also required, as improper assembly might cause premature damages. Thank you.
Once we receive your claim photos, we will compare them with the order proof, then do a analysis on the assembly, and get you back in 24 hours. Thank you for your patience.
Customer Care Resolution Team