Warranty & Returns
This limited warranty ("warranty") is given only to the original end-use/retail purchaser (referred to in this warranty as "Original Purchaser") of the accompanying product, consumables and accessories (collectively referred to in this warranty as "this Product").
Depends on specific model and product, LushBanners® warrants that the Product will be free from defects in materials and workmanship for various lengths of periods when used under normal conditions.
All customized prints, products and parts are non-refundable. All new customized prints, products, and parts claims must be reported within 48 hours of receipt of Product. Defects and Hardware damage must be reported within 48 hours upon arrival. Please send photos of the damage or defects to [email protected] and we will assess the claim and respond within 1-2 Business Days.
LENGTH OF THE WARRANTY PERIOD(S):
Depends on specific model and product, the warranty period is generally with limited lifetime from the original purchase date for some the banner stand frames and bases (Product specified. For USA Only, excludes products sold before Dec 31, 2012), 6-24 months from the original purchase date for the vinyl banners and fabric flags, Standard 1 year warranty for Non-USA banner stand frames and bases purchase.
THIS WARRANTY DOES NOT COVER:
(1) Physical damage to this Product;
(2) Damage caused by improper installation, improper or abnormal use, misuse, neglect or accident (including but not limited to purchaser/user transporting this Product);
(3) Damage caused by non Lush Banners® Parts.
(4) Consumable and Accessory Items, including but not limited to Complimentary carrying bag/case, water bags, spotlight, plastic end caps.
(5) Problems arising from other than defects in materials or workmanship, including but not limited to severe weather conditions, and rust caused by moisture.
(6) Other Items requiring periodic maintenance repair, refill or replacement with ordinary wear and tear,
(7) Claims on customized graphics and parts reported after 48 hours of receipt of Product,
(8) Claims on color fading, wrinkles on flags, or minor scratch or spots on the Products.
(9) Claims on occasionally missed or uneven stitched lines.
This warranty is VOID if this Product has been altered or modified in any way.
RETURN, REPAIR AND SHIPPING
All customized prints, products and parts are non-refundable. All new customized prints, products and parts claims must be reported within 24 hours of receipt of Product.
To claim the warranty, report your issue to LushBanners® Service Center within the applicable warranty period. First, email [email protected] with your order number of the Product and attach photo(s) of proof on the defect parts, the service center will response in 1-2 business days.
After contacting LushBanners® Service Center, you may be required to ship back the properly packaged Product for inspection or repair, to the Service Center together with a note of your order number.
If the problem reported concerning your Product is covered by this warranty and if you first reported the problem within the applicable warranty period, LushBanners® will do a One-Time repair or replacement of the Product at no charge to you for parts or labor. The decision as to whether to repair or replace the Product is made by LushBanners® in its sole discretion.
Unless the defect claim has been approved by LushBanners® Service Center representative, you are responsible for the cost of shipping, packing product, and insurance (if you desire). You are also responsible for loss or damage to this Product in shipping.
Lush Banners accepts returns for standard hardware purchases only. Returned items must be in new condition. The original purchaser is responsible for the return shipping and will be charged a 20% restocking fee. Upon receipt of the unblemished items, Lush Banners will refund the purchase price minus the 20% restocking fee within two business days.
Lush Banners® is not responsible for damage to or loss of any equipment, media, programs or data related to the use of this Product. Except for that repair or replacement as described above, Lush Banners® shall not be liable for any direct, indirect, incidental or consequential damages or specific relief. Because some states do not allow the exclusion or limitation of consequential or incidental damages, the above limitation may not apply to you. THIS WARRANTY IS GIVEN IN LIEU OF ALL OTHER WARRANTIES, WRITTEN OR ORAL, WHETHER EXPRESSED BY AFFIRMATION, PROMISE, DESCRIPTION, DRAWING, MODEL OR SAMPLE. ANY AND ALL WARRANTIES OTHER THAN THIS ONE, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED.
This Warranty is the only warranty that Lush Banners® is giving for this Product. It is the final expression and the exclusive and only statement of Lush Banners® obligations to you.