Here you can find answers to our most frequently asked questions. If you have any questions that haven't been answered below, do not hesitate to contact us via the live chat at the bottom right corner of the page. You can also reach us by phone at (800)818-3050 or by email at [email protected].
Orders & Payment
If you have any special requests, need a quote for large quantity orders or need a quote for multiple shipping addresses, please submit a quote request online.
Most products have rush order printing available and select products have last minute printing options.
Ground Shipping typically takes 3-5 business days.Please note: Printing and shipping turnaround time does not start until we receive your order, payment and artwork approval.
For special and seasonal promotions, please visit our current coupons and promotions page.
*Excludes packages longer than 5ft, accessories and products on sale
Step 1: Create a new account or log in to your account and add all shipping addresses into My Address Book. Click My Account to find My Address Book.
Step 2: Add a product with the correct quantity for the first address into your shopping cart.
Step 3: Continue shopping; add a product with the correct quantity for the second address into shopping cart.
Step 4: Repeat Steps 2 & 3 for more addresses
Step 5: Checkout
- To receive your order earlier, you can either:
- speed up the production time to Rush
- expedite the shipping
- do both
- Other than ready-to-ship products and hardware, custom products do need various of production time to make them starting from 1 business day.
- We recommend to start the Order, Design and Proof Approval as earlier as you can to avoid any Rush Printing or Expedite Shipping fees.
- We highly recommend to add at least 1 day wiggle room to your order, preparing for any unexpected production or delivery delays.
- Please do inform us your in hand date when you place the order or approve the proof
*Disclaimer: We will do our best to ship on time upon the shipping method of your choice, but we do not have control over 3rd party carriers like FedEx, UPS and USPS regarding the Custom Clearance delay, local delivery delay or strike, weather related delays. We will not compensate any delays caused by 3rd parties.
Graphic & Design
- Free Graphic Design Service: Submit text/graphics, logos, and colors for us to layout the design for you. Please provide high-quality logo/images. Up to 1 hour or 3 edits.
- Design it Online Yourself:Download the template from the Download Center, additional info section, or download from our download templates page design by yourself or your designer, then submit with the order.
- $39 Flat Logo Rescue Service: What if you only have small low resolution logo? No worries! We’ll recreate your logo into vector format, so you can have crystal clear printing at any size required. Please find additional details here
- Graphic Design Service.$89 per job, 24-48 hours turnaround, please find additional details here
- Design Hours: For very complicated trade show booth kits, or a big project involves many parties, estimated Design Hours are purchased in advanced and, when consumed, are billed against the balance in increments of 0.25 Design Hours. Currently we offer the best deal in the industry @ $65 per hour.