FAQ

Here you can find answers to our most frequently asked questions. If you have any questions that haven't been answered below, do not hesitate to contact us via the live chat at the bottom right corner of the page. You can also reach us by phone at (800)818-3050 or by email at [email protected].

Orders

Quick Summary: First choose the product you are looking for by browsing through our various categories. Then after you find the product you like, choose the options you need and then click the ADD TO CART button. Then go to the checkout, purchase the product and give us design instructions or upload your artwork file. We will then send you the proof for approval before we start printing.
Please visit the specific product page (such as the 13.5ft Feather Banner page) and choose "Graphic Only" or "Banner Only" option, then add to the cart.
Lush Banners provides instant quotes online! The cost of the item depends on the product, quantity and options. The easiest way to find the price is to go to the page of the product you are interested in (such as the 13.5ft Feather Banner page) and enter the product options such as quantity, printing and hardware options and turnaround time. The price will update automatically at the top of the page.

If you have any special requests, need a quote for large quantity orders or need a quote for multiple shipping addresses, please submit a quote request online.
No, for custom printing industry, the products hold values only for the customer ordered them once we finish custom printing, also shipping cost is not refundable. Your proof and 100% payment will be needed before we start production.We do offer very good warranties for all of our products. For details, check Warranty & Returns.
The production time starts when we receive both your Proof Approval and Payment.
Turnaround time depends upon the product. You can find the turnaround time for each product on the particular product page within the product options section that says “Printing Turnaround.”

Most products have rush order printing available and select products have last minute printing options.

Ground Shipping typically takes 3-5 business days.Please note: Printing and shipping turnaround time does not start until we receive your order, payment and artwork approval.
You will receive a FREE digital proof by just by selecting the “Free Digital Proof” option on the product page. We will always send you a digital proof of your final artwork approval before printing.
Yes, please contact us to discuss your design ideas, so we can authorize pay later option to you. A payment link will be sent after the design & proof process.
Depending on when the order is placed, we are usually able to send a proof the same day. Typically, If not, you can expect to receive the proof within 24 hours, during regular business days.
After submitting your order, you will automatically be directed to the file upload page. Simply enter your email address, order number and instructions (if any) in the box below. Click the “Choose File” button to upload up to 10 files per round. If you are not directed to the upload page, you can click the “Upload Files” button on the navigation panel at the top of the website.Also, you can visit our file uploading page anytime before or after the order.
Yes! Lush Banners does not charge extra for multiple artwork files for different graphics in the same order. Designs can even be different on double-sided items at no extra charge. When uploading the artwork files, simply specify the number of each design that is to be printed.
We offer extremely competitive pricing and high-quality products. Most of our products qualify for great quantity discounts. You can find the quantity required as well as the price point for each quantity on the product page.

For special and seasonal promotions, please visit our current coupons and promotions page.
We offer the best quantity discount and FREE GROUND SHIPPING for large quantity orders, please contact us now for your custom offer today!
Currently we only accept P/O from Government, government agencies and public schools. Please contact your service representative for details.

Please send your tax exempt certificate with your artwork files, or email: [email protected] We will verify and refund any tax paid in 1-3 business days.

Shipping

You can easily get your shipping quotes online. After adding your products to the shopping cart, click the button that says “Calculate Shipping.” In the pop-up, simply enter the state/province and zip/postal code and click “Calculate Shipping.” Several options will show up such as Ground, 2 Day and Overnight.
We offer *Free Super Saver Shipping to the contiguous United States on orders over $199.
*Excludes packages longer than 5ft, accessories and products on sale
We do offer International Shipping Services with a low and reasonable shipping & handling fees. You might be surprised by how much you can save! For more details, please visit the Multiple Shipping & Global Shipping page.
Our cut off time for production and same day shipping is 4:00 PM Central Time, Weekdays.
Yes and Yes! Please follow these 5 simple steps:

Step 1: Create a new account or log in to your account and add all shipping addresses into My Address Book. Click My Account to find My Address Book.
Step 2: Add a product with the correct quantity for the first address into your shopping cart.
Step 3: Continue shopping; add a product with the correct quantity for the second address into shopping cart.
Step 4: Repeat Steps 2 & 3 for more addresses
Step 5: Checkout
Yes, we offer low cost APO/FPO and international shipping services, please contact us or for a quote.
A notification email with tracking number and tracking link will be sent to your account registered email address. You can also login your account to track in the My Orders section.
  • To receive your order earlier, you can either:
    1. speed up the production time to Rush
    2. expedite the shipping
    3. do both
  • Other than ready-to-ship products and hardware, custom products do need various of production time to make them starting from 1 business day.
  • We recommend to start the Order, Design and Proof Approval as earlier as you can to avoid any Rush Printing or Expedite Shipping fees.
  • We highly recommend to add at least 1 day wiggle room to your order, preparing for any unexpected production or delivery delays.
  • Please do inform us your in hand date when you place the order or approve the proof

*Disclaimer: We will do our best to ship on time upon the shipping method of your choice, but we do not have control over 3rd party carriers like FedEx, UPS and USPS regarding the Custom Clearance delay, local delivery delay or strike, weather related delays. We will not compensate any delays caused by 3rd parties.

Graphic & Design

Three simple ways:
  1. Free Artwork Setup: Submit text/graphics, logos, and colors for us to layout the design for you. Please provide high-quality logo/images. Up to 1 hour or 3 edits.
  2. Design it YourselfDownload the template on this page, additional info section, or download from our download templates page design by yourself or your designer, then submit with the order.
  3. Graphic Design Service.$89 per job, 24-48 hours turnaround, please find additional details here:
We have artwork templates for each product on the specific product page in the “Templates & Instructions” section. We also have them available in the Templates Download Center. You can open these templates in Adobe Illustrator or Photoshop to create the artwork. You can use our Online Design Tool to design your artwork as well. You can find more instructions on how to use the Online Deisgn Tool here.
If you do not have any files to upload, please send an email to [email protected] with your order number and artwork instructions. We will put together the artwork and send you a proof for your approval. If you have any questions, you're welcome to chat with a specialist anytime! or simply call toll-free: 1-800-818-3050.
All our graphics are custom made, so you can choose any colors you prefer, no limitation! We do digital printing for fast turnaround and more consistent results, digital printers do not print PMS and RGB colors, so your graphic must be in CMYK.
We provide a Color Matching Service for FREE! Just specify the CMYK values or PMS number along with your vector format artwork files. Please create a separated layer for each of the colors you need matched.
For CMYK printers, 100% reproduction is not achievable. You should also know that colors may differ depending on different printing materials. For CMYK matched colors, normally the color difference will be within 10% range. All graphic files must be created using CMYK mode to ensure the best color matching.
 
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