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Job Type: Full-time exempt employee with full benefits
Typical Working hours: Monday-Friday, 9:00 a.m. - 5:30 p.m.
On-call: As needed.
Lush Banners®*, a well-established and fast-growing custom trade show and
display solutions eCommerce company, is seeking driving, client-focused team
players to join us. We pride ourselves on our leading industry position,
client-oriented culture and growth-focused, open & honest work
environment.
If you share our Core Values,
you'll THRIVE with us!
- Client First – Always!
- Passion For Creativity.
- Excellence - Keep Improving 1% Every Day.
- Be Kind - Help First.
- Open And Honest.
Why You Should Join Us
- Leading Industry Position
- Boundless Career Growth Potential
- Authentic, Open & Fun Culture
- Sustainability & Equality Practices
For more business info, please visit our website https://lushbanners.com
* Lush Banners® is a registered trademark of Bevo Park Holdings, LLC
established 2009.
** Background check, aptitude, psychological, skills and drug tests are
mandatory during the hiring process.
JOB PERKS:
- ✓ The opportunity to work with and learn from the industry leaders and
experts
- ✓ Work with 20+k famous and loyal clients across industries
- ✓ Friendly and creative co-workers
- ✓ Experienced & competent leadership team
- ✓ Job stability w/ great opportunities for growth
- ✓ Fun, Open & Honest work environment
- ✓ Competitive Salary & Bonus
- ✓ Ongoing professional & leadership development and training
- ✓ Monthly fun lunch & recognition event
- ✓ Adjustable desk with dual monitors
- ✓ Casual dress code
POSITION SUMMARY – Client Success Associate / SDR (Sales
Development Representative)
- - This is a long-term development position. You will start as a Client
Success Associate to learn our products, clients, systems, and processes,
then progressively grow into an SDR role. We are looking for an experienced,
ambitious team member who wants to build a long-term career with us for 5+
years.
- You will work in a very fast-paced global environment and interact with US
clients, US and global teams daily.
- This position requires native-level of reading, written and spoken English
communication skills.
As a Client Success Associate, you will be one of the first friendly voices a
customer encounters. You will respond to inbound inquiries, understand
client needs, recommend solutions, capture and qualify leads, follow up on
quotes and opportunities, and work with the team to convert leads into
orders.
As you progress into the SDR role, you will take greater ownership of
revenue-generating activities, including account-based and outbound
prospecting, lead qualification, generating SQLs, booking and hosting sales
meetings, developing opportunities, overcoming objections, and successfully
closing deals with team support.
PRIMARY RESPONSIBILITIES – Stage 1 (Client Success
Associate)
– Call, Email First-Response & Live Chat Support
- Following the company SOPs, monitor and respond to incoming website
chats, emails and calls promptly and professionally,
- Answer general product, shipping, and order-status questions, and
provide a warm, helpful first point of contact.
- Perform order tracking updates and client shipping/delivery
notifications.
– Client Success, Inbound Sales & Lead
Qualification
- Understand each client’s needs, recommend appropriate products and
solutions, and provide a warm, helpful first point of contact.
- Qualify inbound opportunities by gathering key information including
contact details, product needs, quantities, timeline, budget, and
purchasing potential.
- Send and follow up proactively on inquiries, quotes, samples, and open
opportunities to help convert qualified leads into orders.
– CRM & Pipeline Support
- Keep lead and communication records accurate and up to date, moving
entries to the correct pipeline stage
- Complete required fields and notes so that nothing is lost as a lead
moves toward a quote or order.
- Perform routine weekly clean-up, such as tagging, follow-up reminders,
and stages.
PRIMARY RESPONSIBILITIES – Stage 2 SDR (Sales
Development Representative)
– Outbound Prospecting & Business Development
- Research and identify target B2B accounts, prospects, and
decision-makers that fit our ICP.
- Execute account-based and outbound prospecting through phone, email,
LinkedIn, CRM campaigns, and other approved channels.
- Build relationships, re-engage past/inactive leads and clients,
communicate our value proposition, and generate qualified sales
opportunities.
– Sales Development, Meeting Booking & Closing
- Conduct discovery conversations, qualify prospects, generate SQLs, and
consistently book high-quality sales meetings.
- Host or support sales meetings, handle objections, and confidently move
prospects through the sales process.
- Manage qualified opportunities through follow-up, negotiation, and close
while identifying cross-sell, upsell, repeat-order, and account-growth
opportunities.
– CRM, Pipeline & Sales Performance
- Maintain accurate lead, account, activity, and opportunity records
- Maintain disciplined and timely follow-up to ensure qualified
opportunities continue progressing through the pipeline.
- Achieve defined KPIs for prospecting, qualified opportunities, SQLs,
meetings booked, conversion, and revenue.
OTHER RESPONSIBILITIES
- Help with team admin tasks. Foster and sustain good team relationships.
- Maintain active, responsive communication with the US team throughout
the workday.
- Adhere to all company SOPs, playbooks, and quality standards.
EXPERIENCE, ATTRIBUTES & REQUIREMENTS
- Excellent written and spoken English communication skills for phone,
video meetings, email, and chat.
- 3+ years of experience in B2B sales, inside sales, business development,
client success, or other client-facing sales role.
- Tech-savvy & comfortable with AI (Claude) tools, Google Workspace,
eCommerce platforms, CRM (Bitrix24 a plus), LinkedIn Sale Navigator,
Appollo, Instantly, HeyReach or similar enrichment and lead gen tools.
- Demonstrated experience in prospecting, lead qualification, sales
follow-up, meeting booking, and closing sales.
- Comfortable making outbound calls, initiating conversations with new
prospects, and communicating with business decision-makers.
- Strong discovery, relationship-building, objection-handling,
negotiation, and follow-up skills.
- Goal-oriented and comfortable being measured against sales activity,
pipeline, conversion, meeting-booking, and revenue KPIs.
- Highly organized with strong attention to detail and disciplined
CRM/data-entry habits.
- Experience in B2B eCommerce, graphic design, trade show exhibits,
printing, signage, or display industries is a big plus.
- Strong client-service mindset: you genuinely enjoy helping clients while
also identifying and developing sales opportunities.
- Education: Bachelor’s degree or equivalent professional experience
We can’t wait to meet you!
If you are passionate about helping clients, love a fast-paced and supportive
team, and want to grow your career with a global leader in the display
industry, we’d love to hear from you!
Lush Banners is an Equal Opportunity / Affirmative Action employer committed
to diversity in the workplace. All qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
sexual orientation, age, national origin, disability, protected veteran
status, gender identity or any other factor protected by applicable federal,
state, or local laws.
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